couriers.gif

Delivery 

We will endeavour to dispatch within 1-3 working days from receipt of your order. If an item is out of stock and we anticiapte a major delay we will contact you by e-mail or telephone to arrange and advise a new delivery date. If this is not satisfactory to you, we will offer you a full refund on any monies taken.

Goods are delivered in the UK by The Post Office or FedEX .Worldwide deliveries are delivered by FedEX or UPS.

On-line payment by all the major credit and debit cards

We accept on-line payment with all the major credit and debit cards, including Visa, Mastercard, Delta, Solo and Switch . We also accept all credit and debit cards carrying the Mastercard or Visa logos.

Credit Card Security

The UK Wallpaper website collects your credit card information on Secure Servers using industry standard 128 bit Secure Socket Layer (SSL) encryption and are signed with digital certificates to ensure the highest security for credit card details submitted to us over the internet.

Technical Site Information

This site uses Cookies. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read anything from your hard disk, run any programs or read cookie files created by other sites. This site uses cookies to track the items you add to your shopping basket. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. However, you need to have cookies turned on to purchase products through this website.

This site requires a JavaScript enabled Browser and that Cookies are switched on.

Privacy Policy

UK Wallpaper are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). None of the information you supply is passed on to any 3rd party.

We only use the information from our customers and visitors to improve our online service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.

What do we collect and how do we use this information?

Information is collected when you make an enquiry and it includes some related personal details including your name, Email address, telephone number and order requirements. This enables us to respond quickly to your enquiries, as well as developing and improving our site in order to provide a better service. This is also the case with information we collect relating to the way visitors use our site e.g. pages viewed, time of visit etc. We may also use the information to inform you of any special offers, promotions and other information that we feel our visitors will find useful.

Security of information

We do not share the information we collect with any other organisations Guaranteed ,none of your information will be passed to any 3rd party.

Use of this site

By accessing and using any part of this site, the visitor/consumer ("you") agrees with our company to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site. These terms for the sale of goods govern any contract for sale that our company enters into with you.

 Returns policy

If you are not sure of quantities contact us with room sizes and we will work it out for you.
If you are just not sure of colour please request a free sample via email sales@ukwallpaper.co.uk
remembering your delivery address.
Below is our refund policy and is strictly adhered to under DSR’s sorry looks a little harsh in Black and White
All returned items must be sent to the address on the link below and received by us within 14 days of receipt of you receiving the goods
http://ukwallpaper.co.uk/aboutus.htm

Please note they need to be returned in perfect and un-opened condition with a copy of your original order, in some instances we may have to contact you for your card details so please make sure we have a phone number.

All returned goods will be Quality Checked on return as they need to be in A1 condition for re-sale and in their original packaging, goods not reaching these standards will not be considered for a refund.

You will be responsible for any cost incurred in the return of the goods so we would suggest any high value items have the necessary insurance as we will not be responsible for any goods lost or damaged in transit.

Where possible we will refund ASAP and under DSR’s we are obliged to issue a refund no later than 14 days after the goods have been returned.

Please note that some products ordered are bespoke special orders and are there for not able to be returned, if you are not sure if this applies to your order please ask the question first.

These provisions do not affect your statutory rights

Faulty goods
We will replace any goods proven to be faulty. You should ensure that items are properly packaged and insured against loss and further damage before returning them to us. We require samples of faulty products and labels for any faults to be considered. Any faults where manufactures hanging instructions have not been adhered too will not be considered. We cannot accept any responsibility for returned items which are lost in transit.
Goods damaged in transit for a claim to be made we have to be informed within 2 working days of the parcel being delivered, it must also be signed for as damaged/faulty for a claim to be considerded.

None of the above affects Your statutory rights For any further information please contact us.